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TERMS AND CONDITIONS OF SALE


Payment Terms


You can download/view a PDF copy of the payment terms here:

Odyssey Payment Terms 2025-10-08.pdf 

Last updated: 8th October 2025

Warranty

Here at Odyssey we use the highest quality materials and we stand by our products. Each build has been tried and tested on the road to ensure our products are durable, functional and cost effective. We live and breathe this lifestyle and take great pride and care in delivering products we love ourselves.

We provide a one year warranty on all our flat packs and custom builds. All outsourced accessories are under manufacturers warranties and labour costs associated with fitting will not be reimbursed if the product is deemed faulty. Our warranty covers all manufacturing and product faults whereby they do not function as they are intended to.

Our warranty does not include:

  • General wear and tear including scratches, dents and fading of materials.
  • Damage caused by anything other than defects in materials or workmanship.
  • Damage caused by failure to follow sealing instructions, improper use, handling or storage or excessive exposure to sunlight.
  • Any alterations or repairs made through third parties.
  • The use in commercial, rental or instructional activities.

If you would like to make a warranty claim, please use the form on the 'Contact Us' page or email support@odysseyfitouts.com.au. Please include your full name, contact details, a description of the warranty claim and photographs for reference to ensure your claim can be processed as quickly and efficiently as possible.

Our team will then contact you via phone or email with further instructions on how to resolve your warranty claim and provide instructions for packaging and posting your return if applicable.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Privacy Policy

This privacy policy describes how Odyssey collects, uses, and discloses your personal information.

Website

This website collects personal data to power our site analytics, including information about your browser, network and device, what sites or products you view, your IP address and how you interact with the site.

This information may also include details about your use of this website, including:

  • Clicks
  • Internal links
  • Pages visited
  • Scrolling
  • Searches
  • Information about your IP address, browser, network, or device
  • Web pages you visited prior to visiting our website
  • Web pages you view while on this website
  • Information necessary to process your purchase

We share this information with the following 3rd parties:

3rd Party
Relationship
Reason for sharing data

Wordpress

Hosts our main website.

To learn about site traffic and activity and to load the site accurately for you.

Also to share contact information that is passed to Odoo if you request a quote.

Odoo

Hosts our customer portal, online shop, and the platform where we manage orders, invoicing, support tickets, and much more.

To learn about site traffic and activity and to load the site accurately for you.

To manage and fulfil orders, provide you with invoices, and manage our communication with customers.

Google

Search Engine and Analytics Provider

To help improve our ability to appear in search results in google so other Troopy Legends can find us.


Here is a link to the privacy policy for both of our platforms:

Odoo: https://www.odoo.com/privacy
Wordpress: https://en-au.wordpress.org/about/privacy/


Customer Data & Personal Information

When you purchase something from us, we collect personal information from you to fulfil your order. We may collect the following information:

  • Name
  • Contact Information (such as phone number, email address etc.)
  • Billing and shipping address
  • Details relating to your purchase (e.g. details about your vehicle)
  • Payment Information

We also may collect some of this information when you fill out a contact form, submit a support ticket, email/call/text us.

This information is stored in Odoo which manages most of our customer information, however may also be stored in Wordpress, depending on where in the website you submit this information. The personal information collected allows us to process your payment information, arrange for shipping, communicate with you regarding an online enquiry or order, provide you with order confirmations and screen our orders for potential risk of fraud.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience. When you place an order through the site, or contact us via any means, we will retain your Personal Information for our records unless and until you ask us to erase this information.


Emails & SMS Communication

We may email you with messages about your order for reasons including but not limited to:

  • Confirming your order
  • Advising you if your order has shipped and provide tracking
  • Replying to a ticket or form submission
  • Asking you for product feedback

Typically these are not automated or cannot be unsubscribed from, however we respect our customers and do not want to be filling our customers email inbox with garbage, we are mindful as to what does get sent out after you place an order and welcome any feedback.

We may also have an emailing list, to receive marketing and communications from us. This list is opt-in, and you can unsubscribe at any time. you will not find any pre-checked boxes during checkout opting you in. We may send a once off invite to customers who we have the contact details of to ask them if they want to be included in any new mailing lists if they are created.

Minors

We do not intentionally collect personal information from minors. If you are the parent or guardian of a minor and believe they have provided us with personal information that you would like to request be deleted, please fill out the contact us form here or email us at support@odysseyfitouts.com.au.

Cookies

We have a cookie policy you can access here: https://portal.odysseyfitouts.com.au/cookie-policy

You may also wish to refer to the Wordpress cookie policy here: https://en-au.wordpress.org/about/privacy/cookies/

Changes

We may make changes to this privacy policy from time to time in order to reflect updates to our practices or for other operational, legal or regulatory reasons.

Contact

For more information about our privacy policy, if you have any questions, or would like your information removed from our records, please use the contact form here or email support@odysseyfitouts.com.au or by mail using the below address:

Odyssey Custom Fitouts: Unit 2/22 Hines Road, O’Connor, Western Australia, 6163