Preface

We believe in helping people achieve freedom and purpose in navigating the world around them. We do this by helping people to become adventurers, and providing them with the tools they need to go and face the unknown, have the journey of a lifetime, and explore the natural beauty of the world around us.

We believe that a contract or policy should be simple, and easy to understand, so that you can get back to adventuring, and we can focus on making beautiful and functional products.

These payment terms are designed to be as clear as possible, and explain the purpose of them in an upfront and honest manner.

If you have any questions, concerns, feedback, or want to talk to us please do not hesitate to contact us.

1 - General Payment Terms

1.1 - Initial Deposits

Upon accepting a quote, we ask that a deposit is made to guarantee your place in the queue.

We do this because:

• we have a long queue; and
• we want to make sure people are committed so that we can provide more accurate estimates of potential build dates; and
• we want to ensure fair prioritisation on a first come first served basis, the most fair method of this is to prioritise at the point of financial commitment.

1.1.1 - When an Initial Deposit is required

Initial Deposits apply on all orders that:

• are not immediately shippable; and
• the total order value is above $5000.

1.1.2 - Amount of the Initial Deposit

The Initial Deposit is 30% of the total quoted value.

1.1.3 - Confirmation of Build Date

Your build date is only confirmed upon receipt of your Initial Deposit. Once we have received your deposit you will be placed into the queue in the next available slot.

You may elect to delay your build so that it it occurs at a later date than the next available slot.

1.2 - Milestone Payments

For bigger projects we may ask for an additional payment at the point where we start actively working on your build.

We do this because:

• our builds often require significant upfront costs ordering parts and materials; and
• bigger builds require more labour hours, because we pay our team weekly, this leads to even more upfront costs; and
• these both lead to challenges with cash flow as a small business.

1.2.1 - When a Milestone Payment is required

For bigger projects we may ask for an additional payment at the point where we start actively working on your build.

We do this because:

• our builds often require significant upfront costs ordering parts and materials; and
• bigger builds require more labour hours, because we pay our team weekly, this leads to even more upfront costs; and
• these both lead to challenges with cash flow as a small business.

1.2.2 - Amount of the Milestone Payment

The Milestone Payment is 30% of the total quoted value.

1.2.2 - Amount of the Milestone Payment

The Milestone Payment is 30% of the total quoted value.

1.3 - Roof Conversion Payments

When we order your Pop-Top Roof Conversion from our supplier, we pay a deposit when placing the order to the Supplier, and then we pay the cost of the product prior to it being shipped to us.

As this one item is expensive, and may be shipped to us well before we start working on your vehicle, and this can have a significant impact on our cash flow.

1.3.1 - When a Roof Conversion Payment is required

Roof Conversion Payments apply on all orders that contain a roof conversion.

This payment is due at the point the supplier invoices us for the roof conversion.

This payment applies in addition to any Initial Deposit Payment or Milestone Payment that has been or will be paid.

1.3.2 - Amount of the Roof Conversion Payment

The value is equal to the value of the roof conversion itself minus any Installation/Labour.

1.4 - Full/Final Payment

1.4.1 - When Full/Final Payment is required

Full payment is required:

• at the completion of your order, prior to collection or shipment; or
• if the total order value is under $5000; or
• if your order is immediately shippable.

1.5 - Cancellation & Refund of Deposit

1.5.1 - Cancellation prior to commencement of your order

If you need to cancel your order before we begin actively working on your build, your deposit will be partially refunded. You will receive a refund amount equal to your Initial Deposit, minus the following:

• $500 Administration Fee; and

• The price of any goods we have already purchased for your order that are not reasonably able to be reallocated to another customer.

  Including but not limited to:

  • Custom made items (e.g. roof conversions)
  • Items rarely purchased or specially ordered for you.

1.5.2 Cancellation after commencement of your order

Once we have begun working on your build, i.e. begun drafting your design or manufacturing things for your order, we will require payment for this.

Cancellation at this stage has the following consequences:

• You will be charged for all goods and services we provided up until the point of cancellation; and

• You will be charged an Administration fee that is equal to the greater of:

  • $1000; or
  • The total amount of time spent to determine the goods and services that have been provided charged at $150 per hour or part thereof.
• If we are unable to fill your build slot, we may charge an additional fee of $1500 per day for each day that we were unable to work on a project due to the cancellation.

• The price of any goods we have already purchased for your order that are not reasonably able to be reallocated to another customer.

  Including but not limited to:

  • Custom made items (e.g. roof conversions);
  • Items rarely purchased or specially ordered for you.

For the purposes of this section, 'goods and services we provide' includes, but is not limited to:

• Goods we have purchased for your order, that are not reasonably able to be reallocated to another customer;
• Services we have subcontracted to a third party;
• Services we have provided, including drafting, manufacturing, administrative tasks, or anything done by an Odyssey employee in relationship to your order.

Where we have not explicitly tracked time spent on your order we will estimate the reasonable amount of time spent on the task.

1.5.2 Cancellation after commencement of your order

Once we have begun working on your build, i.e. begun drafting your design or manufacturing things for your order, we will require payment for this.

Cancellation at this stage has the following consequences:

• You will be charged for all goods and services we provided up until the point of cancellation; and

• You will be charged an Administration fee that is equal to the greater of:

  • $1000; or
  • The total amount of time spent to determine the goods and services that have been provided charged at $150 per hour or part thereof.
• If we are unable to fill your build slot, we may charge an additional fee of $1500 per day for each day that we were unable to work on a project due to the cancellation.

• The price of any goods we have already purchased for your order that are not reasonably able to be reallocated to another customer.

  Including but not limited to:

  • Custom made items (e.g. roof conversions);
  • Items rarely purchased or specially ordered for you.

For the purposes of this section, 'goods and services we provide' includes, but is not limited to:

• Goods we have purchased for your order, that are not reasonably able to be reallocated to another customer;
• Services we have subcontracted to a third party;
• Services we have provided, including drafting, manufacturing, administrative tasks, or anything done by an Odyssey employee in relationship to your order.

Where we have not explicitly tracked time spent on your order we will estimate the reasonable amount of time spent on the task.

1.6 - Early Payment

We do not accept early payment.

If you transfer more than the amount required for your deposit or milestone payment, the excess will be returned to you so that it can be paid at the appropriate time.

This helps us manage our cash flow, and ensures that if you do need to cancel your order the impact on us is less severe.